Returns & Exchanges
At Trade Coffee, we want you to love every sip, which is why we offer our First Bag Guarantee. If your first coffee isn't a perfect match, we'll help you find a replacement at no extra cost.
Contact Support
Reach out to our customer experience team within 30 days of your order if you are unsatisfied with your coffee selection.
Consult a Coffee Pro
Our experts will review your flavor profile and feedback to recommend a new roast that better suits your palate.
Receive Your Replacement
We will ship your curated replacement bag free of charge; there is no need to mail the original coffee back to us as it is a perishable item.
Update Your Profile
Adjust your taste preferences in your account settings to ensure all future subscription matches are exactly what you're looking for.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing